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work in progress // 231 of ~5,000 delhi bus stops audited // contribute an audit

1 in 6 bus stops surveyed across Delhi do not have a designated bus shelter

A citizen audit of 231 bus shelters across 10 districts. Each stop is scored for overall quality (out of 100) and heat preparedness (out of 10). This is ongoing — you can contribute.
citizen-collected field data // 2024 // ongoing
What the audit found
Based on field survey of 231 bus stops. Figures show presence of facilities at time of survey.
Coverage so far
231 / ~5,000
~5%
Delhi has ~5,000 bus stops. We have audited 231. Help us cover more.
Heat preparedness
Each stop scored 0–10 based on shelter (3), roof condition (3), drinking water (2), and seating (2). Lower scores = less relief during peak summer heat.
0–2 (high risk) 3–5 6–10 (better)
Map // colored by heat preparedness
All stops (OSM) 0–2 3–5 6–10
~2,800 stops from OpenStreetMap. 231 audited stops in color.
% of stops with each facility
District-wise comparison
All 231 stops
#StopDistrictOverall /100Heat /10ShelterRoofRoute InfoGoogleMaps

Methodology

This audit was conducted in 2024 by citizen volunteers using a structured survey instrument on KoboToolbox. At each bus stop, surveyors observed and recorded the presence or absence of 18 facilities: designated shelter, overhead roof (and its condition), seating (and condition), name board, route map, bus information board, digital display, lighting, CCTV, drinking water, dustbin, toilet, complaint box, ramp, handrails, footpath, pedestrian crossing, and cycle parking.

Each stop receives an Overall Score (out of 100) based on weighted presence of these facilities. Higher-impact amenities like shelter (12), roof condition (12), pedestrian crossing (10), seating (10), and route information (10) carry more weight. Supporting amenities like lighting, toilet, CCTV (5 each), and minor ones like dustbin, handrails (2 each) complete the score.

A separate Heat Preparedness Score (out of 10) measures readiness for extreme summer heat, based on four factors: shelter (3), roof condition (3), drinking water (2), and seating (2). With Delhi recording temperatures above 45°C in recent summers, this score highlights which stops leave commuters most exposed.

Contribute to this audit

If you pass through a bus stop, spare 2 minutes to fill the checklist below. Every submission strengthens a public dataset that DTC and DSIIDC can be held accountable to.
Fill the audit checklistTakes 2 minutes at any bus stop
Email this reportFor officials, journalists, or friends
Also: Leave a Google Maps review at your bus stop for public accountability.

Submit a bus stop audit

Fill this at any bus stop. Tap options, then hit Submit.

1. Location

Bus stop name *
Area / Landmark
District
NorthSouthEastWestCentralNew DelhiNENWSESWShahdara

2. Bus Bay & Road

A bus bay is a marked lay-by where buses pull in off the road to pick up passengers, clear of moving traffic.
Bus bay present?
YesNo
Bus bay clear of encroachment? *
YesNoN/A
Do buses stop here? *
AlwaysSometimesRarely
Buses pull in to the kerb (not mid-road)?
YesNo
Blocked by parked autos / e-rickshaws / vehicles?
YesNo

3. Shelter, Roof & Weather

Designated shelter? *
YesNo
Shelter condition
GoodSatisfactoryPoorN/A
Overhead roof? *
YesNo
Shade from sun (tree / structure)?
YesNo
Protection from rain?
YesNo
Waterlogging when it rains?
YesNoN/A
Name board? *
YesNo
Stop name shown in Hindi?
YesNo

4. Comfort & Info

Seating? *
YesNo
Seating that stops people lying down?Hostile / anti-homeless design — armrests, dividers or slopes that prevent resting
YesNoN/A
Drinking water?
YesNo
Route info board?
YesNo
Area route map?
YesNo
Real-time arrival display?
YesNo
Dustbin?
YesNo
Toilet nearby?
YesNo
Cleanliness? *
CleanOkayDirty
Vendors / hawkers present?
YesNo

5. Safety & Access

Lighting? *
YesNo
CCTV?
YesNo
Feels safe for women?
YesSomewhatNo
Usually people around (not isolated)?
YesNo
Police / help point / panic button nearby?
YesNo
Pedestrian crossing? *
YesNo
Safe to cross the road to reach the stop?
YesNo
Footpath? *
YesNo
Ramp?
YesNo
Handrails?
YesNo
Tactile paving (for visually impaired)?
YesNo

6. Notes

Observations
built by citizens, for citizens // data belongs to the people
source: field survey via KoboToolbox, 2024 // 231 bus stops across 10 delhi districts